Recoveries Analyst

  Closing date: 31-03-2023
  Location: Glasgow

Startline Motor Finance is a different kind of car finance lender – we use a mix of technology, financial acumen, and our brilliant team to provide a flexible approach to car finance. Not only is this our approach to business, but it is ingrained in our culture and who we are as an employer.

We work with prominent franchised and independent dealers as well as leading specialist intermediaries.  We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of car buyers and retailers.

We’ve created a culture where our values of being solutions-focussed, transparent, adaptable, responsive and teamworking are the foundation of everything we do.   And on top of that, we’re sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

The Recoveries Analyst is required to maximise recoveries in respect of defaulted debt using telephony collection and trace activity, supported by litigation where appropriate.

Reporting to the Recoveries Manager, you will be required, in line with the default collection strategy, to undertake inbound and outbound collections activity with defaulted customers.  You will be providing advice and negotiating with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome whilst recognising potential customer availability and approaching accordingly.

The role will see you accurately complete income and expenditure assessments where appropriate, making decisions to ensure customer affordability on all repayment solutions, ensuring account management is followed on each agreement including the updating of all relevant customer details and the recording of contact content.

Working closely with the Asset Management team, you will ensure that the vehicle recovery for all defaulted debts is a priority and ensure the maximisation of insurance recoveries in default cases where the vehicle is written off.

You will be required to adhere to and display the company values and follow compliance procedures in respect of collections actively undertaken.

We are looking for:

  • Education to Higher/A level
  • Previous experience in a telephony collections environment (essential)
  • Experience in Motor Finance collections (preferred)
  • Ability to demonstrate a working knowledge of TDF principles
  • A positive mindset with continuous improvement
  • Open and transparent style
  • Strong telephone manner with the ability to build rapport
  • Flexibility and adaptability
  • Attention to detail
  • A team player

This permanent, full time role is based in our state-of-the-art offices at Skypark in Glasgow, currently offering hybrid working arrangements.

To apply, please complete the form below, including a cover letter and CV.

Application form

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