Recoveries Analyst

Startline Motor Finance are looking to appoint an enthusiastic, self-motivated and customer focussed individual into the role of Recoveries Analyst.


  Closing date: 26-08-2022
  Location: Glasgow

In this role you will maximise recoveries in respect of defaulted debt using telephony collection and trace activity, supported by litigation action where appropriate. 

Key Activities:

  • Treating each customer fairly, understand their individual circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer and the company
  • Recognise potential customer vulnerability and tailor the collection approach accordingly
  • Complete income and expenditure assessments and where appropriate use negotiation skills to advise on suitable, affordable and sustainable repayment plans
  • Undertake inbound and outbound collections activity via phone and email with defaulted customers
  • Advise and negotiate with customers on suitable, affordable and sustainable repayment plans
  • Work closely with the Asset Management team to ensure that the vehicle recovery for all defaulted debts are the initial priority
  • Ensure that insurance recoveries (inc GAP) in default cases where the vehicle is written off, are maximized
  • Display a strong telephone manner with the ability to build rapport and communicate whist negotiating positive outcomes

Skills, Experience and Qualities:

  • Previous experience working within a Collections environment is essential
  • Able to demonstrate working knowledge of TCF principles
  • Advanced knowledge in Microsoft Office Suite (Word, Excel, and Outlook) is required
  • Attention to detail with strong numerical and analytical skills
  • A positive mindset with continuous improvement
  • Open and transparent style
  • Flexible and adaptable
  • A team player

What is on offer:

  • A competitive salary
  • 35 hours per week
  • 5 days per week (Monday - Friday) however flexibility is required at times to cover business opening hours of 08:00 – 20:00 Monday to Friday, and 09:00 – 18:00 Saturday and Sunday
  • 15% total pension contribution
  • 15% OTE discretionary bonus
  • Private Health Insurance for you and your immediate family
  • Life assurance scheme
  • Non-contractual hybrid working
  • Recognition and reward initiatives
  • Wellbeing agenda including Bike2Work; discounted gym membership; coaching for mental wellbeing
  • An active Social team

To make an application please use the below form including a cover letter and your CV.

Application form

Max file size: 1MB. Allowed filetypes: pdf doc docx

Max file size: 1MB. Allowed filetypes: pdf doc docx

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