In this role you will maximise recoveries in respect of defaulted debt using telephony collection and trace activity, supported by litigation action where appropriate. 

Key Activities:

• Treating each customer fairly, understand their individual circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer and the company
• Recognise potential customer vulnerability and tailor the collection approach accordingly
• Complete income and expenditure assessments and where appropriate use negotiation skills to advise on suitable, affordable and sustainable repayment plans
• Undertake inbound and outbound collections activity via phone and email with defaulted customers
• Advise and negotiate with customers on suitable, affordable and sustainable repayment plans
• Work closely with the Asset Management team to ensure that the vehicle recovery for all defaulted debts are the initial priority
• Ensure that insurance recoveries (inc GAP) in default cases where the vehicle is written off, are maximized
• Display a strong telephone manner with the ability to build rapport and communicate whist negotiating positive outcomes

Skills, Experience and Qualities:

• Previous experience working within a Collections environment is essential
• Able to demonstrate working knowledge of TCF principles
• Advanced knowledge in Microsoft Office Suite (Word, Excel, and Outlook) is required
• Attention to detail with strong numerical and analytical skills
• A positive mindset with continuous improvement
• Open and transparent style
• Flexible and adaptable
• A team player

What is on offer:

• A competitive salary
• 35 hours per week
• 5 days per week (Monday - Friday) however flexibility is required at times to cover business opening hours of 08:00 – 20:00 Monday to Friday, and 09:00 – 18:00 Saturday and Sunday
• 15% total pension contribution
• 15% OTE discretionary bonus
• Private Health Insurance for you and your immediate family
• Life assurance scheme
• Non-contractual hybrid working
• Recognition and reward initiatives
• Wellbeing agenda including Bike2Work; discounted gym membership; coaching for mental wellbeing
• An active Social team

To make an application please use the below form including a cover letter and your CV.