Collections Team Leader

Are you an experienced team leader with a strong background in Collections? If so, please read on...

  Closing date: 17-04-2021
  Location: Glasgow

Are you someone who has the ability to get the best out of a team?

Do you have a track record of being able to deliver great outcomes whilst working under pressure?

Can you step into the role of a Team Leader and push the boundaries of capability of a department? If so, then please read on…

The Collections department are looking to appoint a motivated and passionate individual into the role of a Collections Team Leader. The department is fast paced and the role requires an individual who is comfortable multitasking to ensure that month on month the team achieve common goals. As a team leader you will be responsible for ensuring the engagement, coaching and training of your team to deliver excellence all whilst adhering to our compliance and control framework. Due to business demands, this role will involve working weekends and evenings to ensure the team can operate to their full potential, being available to assist with any queries and coaching across the departmental opening hours.


What is it like to work as a Collections Team Leader?

“It is a high-pressured environment but you have a highly engaged team, and you are given trust and autonomy to lead the team which is great”

“You have input into the day-to-day strategy of the team, you really have the platform to put your ideas forward and influence the day to day running of the department”


About you

  • You will have have experience of operating in a collections function
  • Enjoy leading and motivating a team, previous experience of operating in a credit collections environment is preferred
  • Have an up to date and relevant knowledge of legal and regulatory compliance
  • You will be proficient in MS Excel (pivot tables, VLookups etc)
  • We recruit based on our values so it is imperitive that your values align to ours to ensure cultural fit


This role is being offered on a 35 hour contract, currently based from your place of residence due to the current climate. This role will require flexibility to cover opening hours between 08:00-20:00 (Monday to Friday) and 09:00-18:00 (Saturday and Sunday).


If you want to be part of the team, please submit your CV and covering letter below. We look forward to hearing from you!

Application form

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