Complaint Resolution Handler

  Closing date: 31-07-2024
  Location: Glasgow

You understand that resolving complaints can be challenging yet rewarding. That’s why you utilise your excellent customer service and communication skills – because you understand that an efficient and effective resolution makes for the best outcome all round.

You keep yourself up to date with regulatory requirements of complaint handling because you know that attention to the fine details is what makes the difference.

You want to be part of a fast-paced, solutions-focused business that will recognise and reward excellent performance. 

What does the day to day look like?

  • Ensuring that complaints are logged, managed and resolved following the requirements and guidelines of the finance services regulator, adhering to internal processes, too.
  • Providing great customer experience during every interaction, with a focus on delivering the best possible outcome to each complaint handled.  
  • Liaising directly with FOS in relation to any complaints escalated to them.
  • Engaging directly with internal colleagues to support the investigation and resolution of complaints.

What shifts would I be working?

  • This role will require you to work 35 hours per week. The office is open Monday to Friday (8am – 8pm); Saturday and Sunday (9am – 6pm).

Anything else I should know?

As well as all of the other benefits, you’ll get:

  • 15% OTE discretionary annual bonus
  • A total of 15% paid into your personal pension plan – 10% paid by us and 5% being your contribution
  • Private medical insurance for you, your partner and your dependent children
  • Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
  • 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
  • Recognition awards and a social team who organise great get-togethers and fundraisers

To apply, please complete the form below, including a cover letter and CV.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.


Application form

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