Complaints publication report
Firm name: Startline Motor Finance Limited
Period covered in this report: 1st July 2017 to 31st December 2017
Brands/Trading names covered: Startline Motor Finance Limited
|Number of complaints opened by volume of business|
|Product / service grouping||Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints open|
|Credit Related||18.2 per 1,000 accounts||N/A||718||705||N/A||N/A||37%||Vehicle issues|
Putting into context:
Startline Motor Finance manages Hire Purchase Agreements in relation to motor vehicles arranged through a large network of motor dealers.
We put figures into context by using the “per 1,000” metrics so that comparisons can be made between firms of different sizes. The “provision” metric has been used as a more appropriate measure than the “intermediation” metric, which is used when the firm is responsible for selling products.