Complaints Data

Complaints publication report

Firm name:  Startline Motor Finance Limited

Period covered in this report:  1st January 2018 to 30th June 2018

Brands/Trading names covered:  Startline Motor Finance Limited

 

 Number of complaints opened by volume of business      
Product / service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints open
Credit Related23.6 per 1,000 accountsN/A1046962N/AN/A43%Vehicle issues

Putting into context:

Startline Motor Finance manages Hire Purchase Agreements in relation to motor vehicles arranged through a large network of motor dealers.

We put figures into context by using the “per 1,000” metrics so that comparisons can be made between firms of different sizes. The “provision” metric has been used as a more appropriate measure than the “intermediation” metric, which is used when the firm is responsible for selling products.