Startline is committed to supporting those customers who have been affected by the coronavirus outbreak.
If you are having difficulty meeting your financial commitments with Startline as a consequence of the outbreak, please get in touch.
There are various options that we are able to offer, which may include payment deferrals, and we will work with you to understand your individual circumstances to arrive at the most appropriate solution.
We are experiencing a high level of demand on our team at present and our phone lines are very busy. Therefore, to allow Startline to prioritise its most vulnerable customers, we would be grateful if either your account is up to date or your enquiry is of a less urgent nature, that you consider contacting us at a later date.
You can also reach us through the contact form within the ‘Manage my Account’ section of this website and a member of our Customer Service team will respond shortly.
Alternatively, you can register online through our customer portal. Here, you can make a payment, change payment date, change contact details or request a settlement quotation.
Finally, the entire Startline team is now working from home and are committed to continuing our service provision to you. These are difficult times and please be assured that everyone at Startline is working together to maintain a high level of customer service.
If you need to get in touch with us, please call 0141 406 6622 or e-mail email@example.com.
The FCA have an information page ‘Dealing with financial difficulties during the coronavirus pandemic’. Visit https://www.fca.org.uk/consumers/dealing-financial-difficulties-coronavirus
The Money Advice Service also have a Navigator tool which provides advice and support specific to the coronavirus pandemic, visit: https://www.moneyadviceservice.org.uk/en/tools/money-navigator-tool
We encourage you to access the help that the you feel best suits your circumstances.