Customers

Welcome to Startline

Here, you can find out about our company, our motor finance products, manage your Startline account, and get in touch with any questions you may have. Our aim is to provide the best possible customer service experience so, if you have any questions or feedback, we’d be very pleased to hear them.

Who we are

Startline was created to take a new approach to motor finance. We provide a unique solution for car buyers, offering greater flexibility and agility to meet the changing needs of today’s consumers. Headquartered in Glasgow, we work with many of the UK’s leading dealer groups and other introducers, enjoy the support of some of the world’s leading financial institutions, and have won a range of leading industry awards for our achievements.

Our aim is to help you to get behind the wheel of the car you want through the best finance solution for your needs, delivering a service to customers that is responsive, responsible and fair.

If you need to get in touch with us, please contact us on;

To discuss your monthly repayments;

Telephone: 0141 483 2270

Email: collections@startlinemotorfinance.com

To make a complaint;

Telephone: 0141 220 2958

Email: complaintresolution@startlinemotorfinance.com

To discuss any other aspect of your agreement;

Telephone: 0141 406 6622

Email: customerservices@startlinemotorfinance.com

You can also reach us through the contact form within the ‘Manage my Account’ section on this page and a member of our team will respond shortly.

Alternatively, you can register online through our customer portal. Here, you can make a payment, change payment date, change contact details or request a settlement quotation.

Why Startline?

Committed to not just treating our customers fairly but providing a high degree of excellence in products and services

Our choice of motor finance products means that we can meet the car buying needs of a wide range of consumers

We work with more than half of the UK’s top 50 dealers by turnover, who recognise the expertise we bring to motor finance

Winners of several major awards from renowned bodies such as Motor Finance Europe and named among the LSE’s “1,000 British Companies to Inspire”

Supported by world-leading financial institutions, providing customers with a high degree of reassurance

Startline values

Solution-Focussed

We view problems positively and look for ways to continuously improve

Transparency

We conduct business in an open manner respectful of commercial and personal boundaries

Adaptability

We are flexible in our approach and will always go the extra mile

Responsive

We work at pace without compromising quality

Teamwork

We are respectful and friendly with each other and work together to deliver great results