This is an exciting opportunity to join our Customer Support function

We currently have two full-time, permanent positions available!

As a Customer Support Advisor, you will play a key role in delivering a best-in-class customer experience throughout the customer journey. Reporting to the Customer Support Team Leader, you will support customers across their motor finance agreement, ensuring all interactions are handled efficiently, accurately, and in line with regulatory requirements.

Working closely with internal teams, you will help maintain high service standards while ensuring all processes align with company values, behaviours, and compliance expectations.

What you’ll be doing

• Delivering a high-quality customer experience at every stage of the journey
• Managing a range of customer support tasks accurately and within agreed timescales, including:
  • Processing direct debit collections
  • Issuing customer correspondence and regulatory statements
  • Maintaining accurate customer records
  • Providing settlement quotes in line with KPIs
  • Handling queries across multiple channels

• Supporting customers with early terminations, unwinds, and cancellations in line with FCA regulations
• Accurately recording all customer interactions on internal systems
• Managing Credit Reference Agency reporting and meeting submission deadlines
• Supporting asset registration processes and maintaining accurate records
• Ensuring compliance with GDPR and data protection requirements
• Keeping up to date with policies, procedures, and regulatory changes
• Identifying trends and supporting continuous improvement
• Working collaboratively with colleagues to deliver strong customer outcomes
• Maintaining a positive, proactive approach to team and business objectives

So, now it’s time for a career move. But not just any career move — one that offers you the opportunity to make a real impact on customer experience, develop your skills within a supportive team, and be part of an organisation that values fairness, collaboration, and continuous improvement.

Anything else I should know?

As well as all of the other benefits, you’ll get:

• 15% OTE discretionary annual bonus
• A total of 15% paid into your personal pension plan – 10% paid by us and 5% being your contribution
• Private medical insurance for you, your spouse and your dependent children
• Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
• 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
• Recognition awards and a social team who organise great get-togethers and fundraisers

To apply, please complete the form below, including a cover letter and CV.

Please note that all successful candidates will be subject to background checks, which include work references, criminal background checks and credit checks.