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Complaints publication report

Firm name: Startline Motor Finance Limited

Period covered in this report: 1st July 2022 to 31st December 2022

Brands/Trading names covered: Startline Motor Finance Limited

Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints open
Credit Related 16.4 per 1,000 accounts N/A 1206 638 N/A N/A 36% Vehicle issues

Putting into context:

Startline Motor Finance manages Hire Purchase Agreements and Personal Contract Purchase Agreements in relation to motor vehicles arranged through a large network of motor dealers.

We put figures into context by using the “per 1,000” metrics so that comparisons can be made between firms of different sizes. The “provision” metric has been used as a more appropriate measure than the “intermediation” metric, which is used when the firm is responsible for selling products.

Startline Motor Finance
PO Box 27150
Glasgow
G3 9EX

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Startline Motor Finance Ltd (Startline) is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 741747.

Startline Motor Finance is an accredited Living Wage Employer.

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