Responsible lending

Being a Responsible Lender

Startline Motor Finance (referred to as Startline) is authorised and regulated by the Financial Conduct Authority. Our Firm Reference number is 741747.

Startline is committed to providing a quality of product and service and Treating Customers Fairly.

We aim to treat all customers fairly and honestly

Our products and services are designed to meet the needs of identified consumer groups and are targeted accordingly;

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Our services do not include the provision of product advice. All applications are received through our agreed arrangements with motor dealerships and introducers.

Consumers are provided with products that perform as they have been led to expect, and the associated service is of an acceptable standard and as they have been led to expect.

As a responsible lender, and a member of the Finance & Leasing Association (FLA), Startline Motor Finance also subscribes to following the standards of good practice set out in the FLA Lending Code. The Code is intended to provide assurance to customers that they may buy with confidence.

For a copy of the Lending Code click here: The FLA Lending Code (2017)

We may monitor, record, store and use any telephone, email, or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our service.

Have we got it right?

If you are not happy with any aspect of our service, you can contact us by emailing complaints@startlinemotorfinance.com

Or you can write to us at our postal address: Startline Motor Finance, Suite 4/5, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP.  Alternatively, you can complete the online complaint form.

If you disagree with the decision then made you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. Further information can be found at www.financial-ombudsman.org.uk